FAQ

Accounts

Yes . If you add an item to your cart without signing in , you need to do it in the final step. You can easily become a member by entering your email and personal information .
Yes. You can easily edit your information whenever you want to. To do so , first you have to sign in to your account and then edit the information you want.
Please check your spams. Don’t forget that the link to change your password is sent to you , not the password itself.
Yes. To do so , you have to sign in first. Then click on ‘’orders’’ to see the record of your orders

Placing orders and checking their status

To do so , you need to sign in and click on ‘’orders’’.
No, after you finish your purchase and place an order, you will be systematically informed about it via SMS or email and if you need to be called, our staff will contact you. Besides, you can be informed about your orders by signing in to your account.
You can cancel or change your order until final confirmation. After that, you won’t be able to do so on the website and you need to contact our office.
To make it easy for you, Kia Gallery has made it possible to order a product by going to one of the branches in person, using instagram page or even telegram robot. You can also place an order by calling the office
Our staff are here to answer your question s from 10 a.m. to 7 p.m. you can contact us via 021-22768953
Yes. We have branches in Tehran ( Ehteshamie Sq , Niavaran St. , Shahrak-e-Gharb , Frereshte St. , and Lavasan) and other cities : Karaj , Sari , Rasht , Isfahan , Mashhad , Shiraz , Tabriz , Izadshahr and kish.
No, if it is in stock and available, you can order as many as you wish.

Payment

Sometimes the banking network might get disconnected. In this case your money is in inter – banking accounts , and it will be returned to your account within 72 hours. Otherwise , you have to contact the bank by which you wanted to pay the money.

Shipping

For the ones living in Tehran, the delivery time for the orders placed before 1 p.m. is on the same day and for others is the next day. For the ones living in other cities, the orders will be delivered within 3-4 bussiness day.
In Tehran, orders other delivered by motorcycle carriers and for other cities , by Aramex International Post.
For the customers living in Tehran , yes. If you place your order before 1 p.m. , you can receive it on the same day. For the orders placed after 1 p.m. , they will be delivered the next day or any others day at 3 different times arranged with our customers support team.
For the orders in Tehran , the shipping cost is 15000 T . For other cities , it varies from 15000 to 35000 T.
Because of the stylish and chic packaging of the orders , the orders cannot be wrapped with wrapping paper. But they can be delivered with a note of your own words and wishes.
Yes , After choosing a product and adding it to your cart , you can set the address of the one you want it to be delivered to.
After the orders are processed , they are given to the post section
As Kia Gallery is an online store and one of it’s goals is to decrease the number of travels in the city , it is not possible to hand over the orders to the customers.
For all of the orders given to Aramex , there is a 10-digit reference code by which you can check the status of your order either on your account or on www.aramex.com .
From east to Azmayesh Junction. From west to 14th kilometer of Karaj road , Hemmat highway. From south to Azadegan Highway.
The cities receiving coverage of Aramex are ABADAN , AHWAZ , ASALUYE , BABOL , AMOL , BANDARABAS , HAMEDAN , ISFAHAN , BANDAREMAM , BIRJAND , BOUSHEHR , BORUJERD , KERMAN , KERMANSHAH , KHORAMSHAHR , KISH , MASHHAD , URMIA , GHAZVIN , GHOM , RASHT , SANANDAJ , SARI , SHIRAZ , TABRIZ , YAZD and Karaj.
Yes, Customers in Tehran can do so(please note that the specified time must be at least 4 hours after placing the order.

Guarantee and customer service

You need to call the customers service at Kia Gallery.
When an order is returned, it will be verified and inspected our customer service. The refund will be given within 2 business days to the customer’s bank account.
To make sure, there is a guide size on the webpage of the product.
If there is a difference between them or if it is not liked by the customer, as they wish, they can either have it changed with another product or have the refund.